1. Overview
At Iqraar, your satisfaction with your purchase is of utmost importance to us. This Return and Exchange Policy outlines our procedures and guidelines for returning or exchanging products purchased from our website. Please read this policy carefully before making a purchase. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.
2. Returns, Refund and Exchanges
a. Returns: If you are not completely satisfied with your purchase, you may request a return within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
b. Exchanges: We offer the option to exchange items for a different size, color, or product. To initiate an exchange, please contact our customer service team for instructions.
c. Refund: After Successful return refund will be initiated/ credit back to original -Payment method with in 7-10 days.
3. Items Ineligible for Return or Exchange
Certain items are not eligible for return or exchange:
-
Final Sale Items: Items marked as "final sale" or "clearance" are non-returnable and non-exchangeable.
-
Intimate and Hygiene Products: For hygiene reasons, certain products such as undergarments or swimwear are non-returnable.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Contact our customer service team at Email: Iqraar2022@gmail.com Phone: +91 89520 93765 to request a Return Authorization (RA) number.
b. Pack the item securely in its original packaging along with the RA number.
c. Ship the item to the address provided with the RA number.
5. Refunds and Credits
a. Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed with in 2 Business days., and a credit will automatically be applied to your original method of payment with in 3 Business days.
b. Store Credits: If you prefer, we can issue a store credit that you can use for future purchases on our website.
6. Return Shipping Costs
You are responsible for the cost of return shipping, unless the return is due to an error on our part or if the item received is defective. In such cases, we will provide you with a prepaid shipping label.
7. Contact Us
If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please contact our customer service team at:
Email: Iqraar2022@gmail.com Phone: +91 89520 93765
8. Updates to the Return and Exchange Policy
Iqraar reserves the right to update this Return and Exchange Policy as necessary. Any changes will be reflected in the "Effective Date" at the beginning of the policy. We encourage you to review this policy periodically to stay informed about our return and exchange procedures.